Thanks for shopping at reiwatakiya!
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it. Just provide us with an order number and tell us your reason for return/exchange here. To be eligible for a return, your item must be unused and in a saleable condition that you received it. Your item must be in the original packaging. We do not accept returns of any purchases made at reiwatakiya retail stores.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.